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Written by: Ella Billones (Client & VA Success Associate of OLIVIA Professional Solutions)
Introduction
Hi! I’m Ella, a Client & VA Success Associate at OLIVIA Professional Solutions. I’m excited to share my journey and recent achievement—winning OLIVIA’s first-ever Admin of the Month award!
The announcement came as a total surprise during our first 2025 Town Hall. Our Manager of Operations was about to have a special announcement, and then our CEO said, “Hold on, I’m looking for her.” At that moment, I was off-cam, and I received a private message, telling me to turn on my camera. The moment I read that message,
It felt like I was floating—I was overwhelmed with joy. My mind went blank, my hands were shaking, and I was on the verge of tears. It was an unforgettable moment that made me realize how much I’ve grown in just 10 months with OLIVIA.
My Journey at OLIVIA
Before joining OLIVIA, I was praying and searching for opportunities because I had one goal in mind—I wanted to help my brother graduate. I didn’t want to waste time while waiting for my own graduation, so I started looking for work. I randomly applied for jobs on OnlineJobs.ph, without being too picky about the position. I knew the VA industry was competitive, and I had no prior experience, but I took a leap of faith.
When I applied at OLIVIA Pros, I never expected to make it past the initial and final interviews, especially since my co-applicants had experience in BPO and healthcare. I just did my best and made sure I stood out. The moment I received the job offer, I was ecstatic—after countless applications, OLIVIA gave me a chance. They saw potential in me, even without prior experience.
During training, I was asked if I was comfortable talking to clients. Without hesitation, I said yes—even though I had no idea what the role truly entailed! I just knew I was willing to learn and grow. Little did I know, I’d soon become part of the Operations Team. My final interview was with our CEO, and just two hours later, I received my contract!I shared this special moment with my family, and I couldn’t help but say, "Thank you, Lord!" Knowing that I could finally support my sibling was a blessing beyond words.
As a Client & VA Success Associate, my role is to bridge the gap between clients and virtual assistants, ensuring smooth communication and support. My initial biggest challenge was getting to know all our clients and VAs so I could understand their needs better and provide the right support.
What Led to My Success
One of the biggest challenges I faced was handling client escalations about their VAs. As the middle person, I had to ensure the client felt heard and supported, while also guiding and helping the VA improve. A strong balance of empathy, problem-solving, and communication was crucial. In my position, neither the client nor the VA should feel left out—I have to find solutions for both.
I wouldn’t have grown this much without the guidance of our CEO, our leadership team, and my amazing teammates. Our CEO has been an incredible mentor, pushing me to develop my decision-making skills. I remember a one-on-one conversation where she told me that great leaders don’t just solve problems—they anticipate them. That stuck with me, and it’s something I strive to apply daily.
Our Manager of Operations also played a huge role in my growth, constantly encouraging me to step out of my comfort zone. And of course, my teammates have been a source of inspiration—we lift each other up and celebrate each other’s wins, big or small.
Lessons & Advice for Fellow VAs
If there’s one thing I’ve learned, it’s that belief in yourself is the first step to success. My motto has always been: "She believed she could, so she did." Opportunities don’t just come knocking—you have to chase them, create them, and make them yours.
Here are some key lessons that have helped me thrive:
Be proactive – Don’t wait for someone to tell you what to do. Take initiative!
Always communicate – Whether it’s a concern, an update, or just checking in, clear communication makes all the difference.
Believe in yourself – You don’t need experience to succeed; you need determination, a willingness to learn, and the courage to step up.
When I started this journey, my biggest motivation was to help my brother graduate. Now, seeing everything come full circle makes all the challenges worth it—he just defended his thesis, will be starting his OJT soon, and before long, he’ll be graduating and working toward his mechanical engineer license! It’s a proud moment, not just for him, but for me too, knowing that my hard work has made a difference in his future.
Conclusion
Winning Admin of the Month was more than just an award—it was a reminder of how much I’ve grown, how much I’ve learned, and how much more I can achieve. This recognition has motivated me to keep improving, not just for myself but for the clients, VAs, and the entire OLIVIA team.
Looking ahead, I’m excited to continue growing with OLIVIA. My goal is to enhance my leadership skills, help more VAs thrive in their roles, and contribute to the company’s success.
To anyone out there striving for success—keep pushing forward, embrace every challenge, and never stop learning. Your breakthrough moment might be closer than you think! ;)
If my journey resonates with you and you’re thinking of joining OLIVIA Pros, go for it! You never know how far you can go until you take that first step. 🚀
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